Job description:Ensure the team meets or exceeds established key performance indicators (KPIs) and service level agreements (SLAs). Monitor workflow and resource allocation to optimize productivity and efficiency. Identify process improvements and implement best practices to enhance operational efficiency. Implement and maintain quality assurance processes to ensure service quality and compliance with client requirements. Conduct regular quality evaluations and provide feedback to team members. Generate and analyze performance reports to identify trends, areas for improvement, and opportunities for growth. Client Relationship: Act as the primary point of contact for client communication and escalations. Build and maintain strong client relationships by ensuring client expectations are met or exceeded. Compliance and Security: Ensure that the team follows all relevant compliance and security protocols, including data protection regulations. Maintain a high level of confidentiality and integrity in handling sensitive information.

Skills and qualifications - Hard and soft skills:Proven leadership experience. Strong communication and interpersonal skills. Analytical and problem-solving skills. Ability to adapt to a fast-paced and changing environment. Attributes: Strong leadership and motivational skills. Excellent communication and conflict resolution abilities. Detail-oriented with a focus on quality and performance improvement. Ability to work under pressure and meet deadlines. Adaptable and open to change. Customer-centric mindset. A successful Solvo supervisor not only manages day-to-day operations but also inspires and empowers their team to deliver exceptional service while continuously striving for improvement and growth in the company.

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